Forgot your password?

Please enter the email address you used when registering.

Invalid email
An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later. An error occurred while validating your email address. Please try again.

Email sent

Please check your email for password reset instructions.

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

An error occurred while processing your request. Please try again later.

An error occurred while processing your request. Please try again later.

Two-step verification

In order to change your password, we need to verify your identity. We have sent an authorization code to the email address on file.

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

Two-step verification

Enter the 6-digit code sent to your email

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

Please create a new password

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.
  • Must be at least 9 characters long
  • Must have at least one capital letter
  • Must have a number
  • Must have a special character
  • Cannot contain any characters that repeat more than twice
  • New passwords fields must match

An error occurred while processing your request. Please try again later.

An error occurred while processing your request. Please try again later.

Password successfully reset.

Two-step verification

In order to change your phone number, we need to verify your identity. We’ll send an authorization code to your email on file

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

Please enter you new phone number

Invalid number
Invalid country code
Number is too short
Number is too long
Invalid number
Invalid number
An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later. An error occurred while registering your account. Please try again.

Your account phone number has been changed successfully

Invalid login

Enter your password to login.

Invalid email
Invalid email
An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.
Forgot password?

Two-step verification

To verify your identity, we need to send an authorization code to the email address on file.

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

Two-step verification

Enter the 6-digit code sent to your email

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.
Resend the email

Confirmed.
Welcome back.

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Please enter a valid phone number.

We need a phone number to keep your account secure. We'll send you a code to validate your phone number right now.

Invalid number
Invalid country code
Number is too short
Number is too long
Invalid number
Invalid number

Forgot your password?

Please enter the email address you used when registering.

Invalid email
An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later. An error occurred while validating your email address. Please try again.

Email sent

Please check your email for password reset instructions.

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

An error occurred while processing your request. Please try again later.

An error occurred while processing your request. Please try again later.

Two-step verification

In order to change your password, we need to verify your identity. We have sent an authorization code to the email address on file.

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

Two-step verification

Enter the 6-digit code sent to your email

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

Please create a new password

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.
  • Must be at least 9 characters long
  • Must have at least one capital letter
  • Must have a number
  • Must have a special character
  • Cannot contain any characters that repeat more than twice
  • New passwords fields must match

An error occurred while processing your request. Please try again later.

An error occurred while processing your request. Please try again later.

Password successfully reset.

Two-step verification

In order to change your phone number, we need to verify your identity. We’ll send an authorization code to your email on file

An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later.

Please enter you new phone number

Invalid number
Invalid country code
Number is too short
Number is too long
Invalid number
Invalid number
An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later. An error occurred while registering your account. Please try again.

Your account phone number has been changed successfully

Enter your email address

Invalid email
An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later. An error occurred while validating your email address. Please try again.
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Number is too short
Number is too long
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Passwords do not match
An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Invalid login Your account has been temporarily locked because of too many failed login attempts. Please try again later. The code entered has expired. Please request a new code to continue. The code entered is not valid. Please request a new code to continue. Email address format is not valid. Your account has not been verified. Please check your email for instructions on how to verify your credentials. Your account has been disabled. An error occurred while processing your request. Please try again later. Invalid login This account has reached its limit for daily password resets. Please try again in 24 hours. Password does not meet password strength requirements. Please try again. That password was recently used. Please enter a new one. Password is not strong enough. Password cannot contain any forbidden words. Password is a commonly used password. Password cannot contain common words. Password cannot contain repeating characters. Password cannot contain sequence of characters. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. The account information you provided does not match our records. This account is not authorized to perform the request you've initiated. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. An error occurred while processing your request. Please try again later. Password does not meet password strength requirements. Please try again. An error occurred while processing your request. Please try again later. An error occurred while registering your account. Please try again.

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Family structural change and retirement security in Asia

The concept of family has evolved, and attitudes, as well as dependence on familial support, must evolve with it. While Asia’s demographic trends may be broadly consistent, different factors are in play depending on the birth rates and population goals in individual countries or markets.

 

The demographic challenge has already led to the announcement of several government policies and intervention measures aimed at increasing birth rates and encouraging more children. For this article, we want to raise other critical issues. For example:

  • How should the complexities of the family structure be recognised and addressed?
  • How will changing family dynamics affect the retirement readiness and quality of life for the future cohort of older adults?
  • What issues and mind-sets should be embraced in Asia that are typical only to Asian family values?

We’ve gathered insightful data and proprietary research into family structures across our chosen markets of Hong Kong, Indonesia, Malaysia, and Taiwan. Our aim is to highlight how the changing nature of family life is having an effect on retirement security; in particular, financial and instrumental support to older adults, now and in the future. The content has been developed in partnership with the Sau Po Centre on Ageing at The University of Hong Kong.1

Sections

What is a family structure? There’s more than one dimension to consider.

In Asia, one common trend among most of our observed markets is the shrinking family size. And in contrast with Western countries, most older adults in Asia still reside with their children, even if that proportion decreases over time.

For this paper, we’ve elected to consider familial changes in each of our four markets across the following two dimensions:

  • Horizontal — Determining how household sizes have changed in recent decades
  • Vertical — Considering contemporary surviving generations and living arrangements in the household

These dimensions (household sizes and living arrangements) have been chosen because there are overlaps between the concept of family and household. While the household is one of the most commonly used social and budgetary units (Fan, C.C., 2022), for older adults, their living arrangements are usually a significant determinant of their economic welfare (Tung & Lai, 2012). Living arrangements also imply the availability of different types of familial support.

What are the changes in household size observed in the four markets?

Over the past two decades, the average household size (the horizontal dimension) across all four Asian markets has been shrinking gradually, although the rate of change is less significant for Indonesia². The average household size:

  • In Hong Kong, has fallen from 3.3 persons in 2000 to 2.7 persons in 2021³
  • In Taiwan, has fallen from 3.3 persons in 2000 to 2.8 persons in 2020⁴
  • In Malaysia, has fallen from 4.6 persons in 2000 to 3.8 persons in 2020⁵
  • Whereas in Indonesia, it's increased from 3.9 persons in 2000 to 4.0 persons between 2005 and 2009 before returning to 3.9 between 2010 and 2019 (the most up-to-date data available)⁶

According to our observation, shrinking family size is a common trend among most of the observed markets. How about living arrangements?

The following paints a broad-brush international comparison of living arrangements for the world’s major markets. Compared with developed markets in Europe and North America, living with adult children (therefore likely more shared monetary support) has still been the mainstream living arrangement of older adults in Asia, regardless of observed shrinking family size. Notably, Asia also has the lowest rate of its older population living alone globally.

Living arrangement (or co-residence in some literature) is usually treated as a proxy to indicate the availability/mechanism of familial social or emotional support.

Distribution of men and women aged 60-79 years and aged 80+ years by type of household living arrangement, 2010 or later (%)
Infographic showing the distribution of men and women aged above 60 according to living arrangement. The image shows that more men and women above 60 years old live with their children in Asia, relative to their peers in other parts of the world, especially Europe and North America.

Source: United Nations, Department of Economic and Social Affairs, Population Division (2017). Living Arrangements of Older Persons: A Report on an Expanded International Dataset (ST/ESA/SER.A/407). Latest country-specific data can be accessed here: Household size & composition, 2022 https://population.un.org/household/#/countries/; Living arrangement for older adults, 2022: https://population.un.org/livingarrangements/index.html#!/countries/458.

 

Older person’s living arrangements: Hong Kong, Taiwan, Malaysia, and Indonesia⁷

In our focused markets:

  • The proportion of Hong Kong's older persons living with a spouse and children has remained unchanged at around 30% since 2006.
  • 51.2% of Taiwan's population aged 65 or above lived with their children.
  • 70.1% of Malaysia’s older population lived with family members and others in their household.
  • Most of Indonesia’s 60+ population still lives with extended families; close to 60% live with their adult children.

Key findings and our interpretations

The changing shape of the family structure, which can be attributed to multiple factors, including modernisation and urbanisation, is a universal challenge faced not just by markets in the Asia-Pacific region but by Western countries. As Megan Gilligan describes: “a shift in the structure of families from a pyramid-like structure, with multiple individuals at the base, to a longer, thinner structure that more closely resembles a beanpole” (Gilligan et al., 2018).

However, in contrast with Western countries, most older adults in Asia still reside with their children, even if that proportion decreases over time. Hong Kong, for example, is an affluent market characterised by having an increasing proportion of singleton and couple-only older households and is, therefore, tracking more closely to the “beanpole” family structure demonstrated in the West.

Moreover, although children are commonly viewed as important potential sources of social insurance in old age across most of Asia, this is under threat by the declining fertility rate. There are few signs that this trend will reverse, even with government intervention. As a result, the next generations must not only provide support for their retired parents but also prepare for diminished upstream familial support during retirement and old age.

We should also note that as family structures have changed, those supporting mechanisms are also evolving; in other words, there are dynamic patterns of intergenerational support in each welfare regime. Therefore, using long-established descriptions of living arrangements may not adequately portray the networks, pathways, and direction of support between older persons and those they call family (UNDESA, 2017). For example:

  • There are increasingly common arrangements in many developing countries where children live in multiple-family compounds or in the same neighbourhood as their older parents
  • Potential support from children or extended family living in the same township or city as their older parents while not cohabiting with them
  • Unspecified support can be either upstream (from children to older parents) or downstream (from older parents to children, more details in the next section)

In summary, while family structures are increasingly complex and nontraditional, this does not necessarily lead to the comclusion that they are broken and the older generation is being abandoned. Beyond the household size and the living arrangement, in terms of old age support, “family members’ capacities vary, and competing values beckon” (Kreager & Schröder-Butterfill, 2008). The diversity of intergenerational support flows may suggest that family systems have more flexibility and adaptive capacity, therefore “a much closer look at the structure and content of flows of support over time is needed, and the patterns of actual support require comparing to stated norms” (Kreager & Schröder-Butterfill, 2008).

"In summary, while family structures are increasingly complex and nontraditional, this does not necessarily lead to the conclusion that family structures are broken and the older generation is being abandoned."

Case study: Hong Kong—is living in a lower-cost area a viable alternative?

To most Hong Kong citizens, maintaining the same standard of living in Hong Kong for years after retirement seems like a challenge. And most older persons in Hong Kong are more likely to live in the domestic household instead of non-domestic households (e.g., hospital, elderly homes or other third places represent less than 10% of total older persons according to 2016 Census and Statistics Department Figure).

But what if Hong Kong retirees choose to move to another city where the cost of living is lower, so they can enjoy the benefits of a lower cost of living while still retaining easy access to Hong Kong’s quality healthcare system?

This illustrative example explores a way to acquire a second home in a lower-cost area post-retirement. The charts below (using Hong Kong as the base city) shows that the overall cost of living (consumer prices excluding rent) in Greater Bay Area cities such as Guangzhou, Shenzhen, Zhuhai, and Dongguan can be as much as 20% to 40% lower than living in Hong Kong. Rent is the key differentiator, which is estimated at 60% to 80% lower in these four areas. This means that retirement living in these Greater Bay Area cities requires much lower spending when compared with retiring in Hong Kong.

Therefore, while many worry that their retirement funds aren’t sufficient to support quality retirement living, the place they live when they retire could make a significant difference in how long their savings last to support their retirement.

Overall cost of living in Greater Bay Area cities (using Hong Kong as the base city)
Infographic comparing the cost of living between Hong Kong and Guangzhou. The image shows that food, rent and utilities are significantly cheaper in Guangzhou relative to Hong Kong.
Infographic comparing the cost of living between Hong Kong and Shenzhen. The image shows that rent and utilities are significantly cheaper in Shenzhen relative to Hong Kong; only food costs slightly more in Shenzhou.
Infographic comparing the cost of living between Hong Kong and Zhuhai. The image shows that rent, food, and utilities are significantly cheaper in Zhuhai relative to Hong Kong.
Infographic comparing the cost of living between Hong Kong and Dongguan. The image shows that rent, food, and utilities are significantly cheaper in Dongguan relative to Hong Kong.

Source: Manulife study; data from EIU, as of September 2022.

Intergenerational familial support and old-age security

Next, we investigate how older adults finance their retirement (i.e., the composition of income sources) in our four markets, as well as explore the role that intergenerational exchange (support) plays in old-age security. There are essentially four main categories of familial support (Gillen et al., 2012, p.4):

  • Financial support—Can involve providing financial resources, including paying bills, buying goods or services, or offering capital or credit
  • Instrumental support—Can include a wide range of help, such as housework, cooking, shopping, running errands, transport, and personal care
  • Emotional support—Can be as nonspecific as simply showing care and compassion for older persons, helping them to cope with their emotions and experiences, or ensuring they don't feel isolated and alone (particularly important during old age)
  • Informational support—Includes offering advice, guidance, or useful information on a broad variety of subjects, including financial, health, or other digital/administrative assistance. (Gillen, et. al., 2012, p.4)

What factors influence the transfer of resources between different generations in our observed markets? 

Using an intergenerational solidarity framework, a scope review8 (Wong et al., 2020) identified the main factors associated with intergenerational transfer. In this context, intergenerational transfers are defined as any family-based support that flows from older to younger generations or vice versa. The review placed these factors into four distinct categories:

  1. Demographics such as age, gender, marital status, education, and ethnocultural background);
  2. Needs and opportunities, including health, financial resources, and employment status;
  3. Family structures namely, family composition, family relationship, and earlier family events; and
  4. Cultural-contextual structures including state policies and social norms.

Within the scope review, it was found that people in Asia received the highest proportion of financial support from family (Wong et al., 2020), a conclusion arrived at by drawing an international comparative study by Khan (2014). More importantly, this review suggests a useful framework for analysis and organising the interwoven factors in dimensions (i.e., financial and instrumental) and directions (i.e., unidirectionally and bidirectionally). This will help inform our research and broader views on the transfer of resources between generations across our four markets of Hong Kong, Taiwan, Malaysia, and Indonesia.

Hong Kong—increasing self-reliance among older adults

In Hong Kong, living with the younger generation had the tendency to increase finance and care transfers, and the number of children was positively associated with monetary support. Previous research (Chou, 2008) found that compared with the number of siblings who also provided financial support to their older parents, the earning capacity of adult children is a stronger predictor of the amount of monetary support provided to older parents (p.797).

However, Hong Kong’s declining birth rate, and subsequent smaller family sizes, continues to threaten the foundations of family care. Moreover, the explosion of housing costs and the rising cost of daily living have contributed to a worsening financial situation for older adults; it has also undermined the younger generation’s financial capacity to care for their older parents.

In response to these new familial and sociocultural realities, Hong Kong’s older population has been forced to modify their long-standing filial care expectations (Bai, 2019) and continue working to pay for their upkeep. Over the past decade, the number of working older persons has more than doubled (up by 136.6%), mainly due to the surge in working older persons in the 65 to 74 age category.

Not all older persons are able to keep working in old age, however. In fact, older-persons-only households without employment income increased at a much higher rate of 80.6%, with median monthly domestic household income increased from $3,200 to $5,780 over the same 10-year period. This significant increase in income among older-persons-only households without employment income was partly caused by the increase in cash social benefits distributed by the Government of Hong Kong Special Administrative Region. These benefits include the Old Age Living Allowance, which was introduced in 2013 to support older persons in need of financial support (Census & Statistics Department, 2016). As a result, the increasing importance of welfare (public money) and older adults’ own labour income for Hong Kong’s older population continues to be evident.

Taiwan—role of filial supports remains yet crowding out public transfer effect

Taiwan is projected to become a super-aged society within the next decade. In Taiwan, the support of older parents is a statutory obligation for adult children and is still considered a societal norm. As a result, Taiwan’s society embraces the concept of strong family ties and local communities that allow the older population to age actively in place. In 2017, Taiwan’s Report of the Senior Citizen Condition Survey by the Ministry of Health and Welfare reported that 98% of people aged 65 and older live at home, and nearly two-thirds of people aged 65 and above live with their children or other family members, while over 33% live in a three- or four-generation household.

Higher education levels of adult children, the presence of younger grandchildren, and older people’s ownership of properties have been three factors correlated with higher co-residence of older and younger generations. Sources of financial support for the older population are relatively balanced, with adult children or grandchildren being the main income source of around one-quarter (24.3%) of people older than 65. Even so, a decreasing trend has been noted more recently, in part because Taiwan’s government has stepped up efforts to establish a long-term care system that includes increasing coverage of pensions and insurance for the older population.

Malaysia—survey suggests overall intergenerational support for the older adults

In Malaysia, it’s considered the children’s responsibility to give attention and support to their parents. A national survey showed overarching support has been provided to older adults from younger generations. Most of Malaysia’s older population (95.3%) receives support in the form of financial assistance, cooking and serving food, doing household chores, and for companionship and accompanying them on outings and visits. Whereas male offspring tend to provide financial support, female offspring are expected to provide support to parents (and in-laws) in the form of daily necessities and food (NPFDB, 2016).

But as no income source data was made available, it's harder to determine the proportion of assistance and, therefore whether any gaps exist. Most familial support studies tend to focus on diversity among major ethnic groups or from a gender perspective.

Source: National Population and Family Development Board (NPFDB). (2016). Report on Key Findings FIFTH MALAYSIAN POPULATION AND FAMILY SURVEY [MPFS-5] 2014. Malaysia.

Indonesia—co-residency and adult children remittance

In Indonesia, as in other developing countries in the region, support for older adults has primarily come from networks of families or relatives (Park, 2003; Huangfu & Nobles, 2022); shared residences are an important mechanism for familial support (Witoelar, 2012). In addition, financial assistance often comes in the form of remittances received from adult children who have migrated elsewhere. For these migrants, “remittance is a currency of care.” (Hoang & Yeoh, 2015, p.3).

Child-to-parent transfers weren't much associated  with parents’ income or assets, and amounts transferred tend to increase along with parents’ age. Widowed mothers were more likely to receive larger transfers from children than other parents. (Park, 2003).

Research from the National Transfer Account indicates that older adults in Indonesia were characterised by:

  • Longer periods of working after retirement age, particularly for the self-employed
  • Dependency on their assets for their retirement
  • Being on the giving rather than receiving side of the intergenerational transfer, with net downward flows of wealth often extending very late in life

Scholars (Kreager & Schröder-Butterfill, 2008) also pointed out that the intergenerational supports within families tend follow a fluid arrangement that flows back and forth between family groups. For older family members, the strength of support from adult children is often “a matter of considerable uncertainty” (p.1785).

Nevertheless, familial transfers appear to be needs-oriented and multi-directional across generations in Indonesia.

While no one-size-fits-all approach exists, the research across each of our four markets makes it clear that, across Asia, financial security in old age can no longer be achieved through a single source of income. For people to enjoy an acceptable standard of living in old age, diversification of income must also play a critical role. Other sources of income, including familial transfer along with government benefits and welfare initiatives, must be used to help overcome the societal and demographic changes that are reshaping the family structure.

"While no one-size-fits-all approach exists, the research across each of our four markets makes it clear that, across Asia, financial security in old age can no longer be achieved through a single source of income. For people to enjoy an acceptable standard of living in old age, diversification of income must also play a critical role."

Challenge and opportunities in the four markets

In our concluding section, we consider the challenges related to familial structure change, intergenerational support, and retirement readiness present across our four markets. We also consider any relevant actionable ideas and opportunities.

Hong Kong—the increasing importance of decumulation planning

In Hong Kong, with family financial support declining, more than two-thirds of persons aged between 35 and 64 have prepared for their retirement financially; accumulating private savings (55.5%) was the most common way (Chou et al., 2016).

In the coming decades, a continuous growth of the savings in the Mandatory Provident Fund and private retirement savings is expected, and “measures are needed to facilitate the decumulation of these savings after retirement, while reducing both the threat that increasing longevity will pose to retirees’ income security and the risks associated with investments” (Chou et al., 2016, p.14).

Can market solutions offer greater choice?

Research investigating annuity demand in Hong Kong has pointed out that older people who didn’t expect to receive financial support from their adult children were more likely to choose to buy an annuity than those expecting to receive a certain amount of financial support from their adult children (Lee et al., 2019).

By observing the pattern of the bequest motive’s impact on the demand for annuity, the same research also found that a bequest motive operates (mainly as a barrier) over the first stage of retirement—the first 10 to 20 years—and subsequently declines. Therefore, it’s very likely that during the early retirement period of the retirees, younger generations in their family may still need support (such as costs associated with rearing their own children). As such, the decumulation plan of the retirement assets in this period would still be affected by the retiree’s familism mind-set.

The gender lens must also be considered. A report issued by the Hong Kong Deposit Protection Board (2021) revealed that among couples with mutual saving goals and practice, the savings would usually be managed by the wives. The research implies that decumulation would sometimes also be a collective decision made by the household instead of by the individual. Therefore, a gender lens would help achieve a better understanding of household financial planning and behaviours in Hong Kong.

Taiwan—holistic retirement approaches

Facing the challenges, recent policy developments in Taiwan have set an example of a more holistic approach regarding retirement protection. Examples of government initiations and reforms include:

  • Public pension and military pension reform (2017-2018)—To improve the sustainability of Taiwan’s pension system
  • Long-term Care Plan 2.0 (2017)—Made on the long-term care system for making it available for those in need, which also aims at reducing the financial burden associated with care
  • Middle-aged and Elderly Employment Promotion Act (2019)—To improve employment service for older workers and facilitate an age-friendly environment by encouraging employees to support and retain senior workers
  • White paper to outline comprehensive policies for aged society (2021)—To enhance collaborations of all government departments to provide more comprehensive support for older adults

On a more personal level, as the "Topical Report on Income Security" (CUHK Jockey Club Institute of Ageing, 2020) pointed out, “social pensions can enhance individuals’ self-esteem and dignity by ensuring their retirement is driven by a reliable and steady source of income and improved social connections through sharing of additional resources. Social pensions can also promote overall economic development by boosting household consumption of food and healthcare” (p.19).

Malaysia—delayed childbirth can have later life consequences

A study by Abdullah et al.. (2021) shows the impact of delayed childbirth by citing data from the “Fifth Malaysian Population and Family Survey” MPFS-5, which finds that 11% of ever-married women aged 40 and over had children who were below 7 years of age. This means many men (who, on average, are about 4 years older than their wives) would still have to support their school-going children on retirement. MPFS data from 2014 also showed that about 1 in 10 persons aged 60 and above were still giving financial assistance to their children. That figure is expected to accelerate in the future.

Budgeting for family needs is therefore complicated. The research suggests future cohorts of retirees may face different roles and responsibilities compared with current retirees. These will need to be carefully budgeted for.

While bigger households would usually suggest more potential support for the older adults, a 2017 case study titled “Determinants of Retirement Wealth Adequacy in Malaysia” found that household size had a negative association with retirement wealth adequacy (defined in the study as “the retirement income from either defined benefit plan or defined contribution plan”). In other words, larger households often face lower financial adequacy due to higher spending and lower savings (Alaudin et al., 2017).

Indonesia—social pensions need supplementation

As the only one young region among the four markets, and with a fertility rate still above the replacement level, the family structure changes currently being experienced in Indonesia appear to follow a different pattern; however, the increasing longevity of younger generations is still likely to affect the availability of traditional familial support practices experienced by older generations.

Compared with countries with better pension coverage, financial adequacy in old age may “depend much on individual performance in the labour market and the success in investing the saving” (Ahmad et al., 2022). Therefore, particularly in regions with lower state welfare support and smaller households, a combination of a stronger compulsory defined contributory plan and enhanced retirement planning literacy is necessary to ensure that a greater proportion of the older population achieves a comfortable life in retirement.

Moreover, a 2022 study shows that “civil servants, military, and police in Indonesia, will be able to maintain their pre-retirement standard of living only when the saving during the working period is invested with rate of return at least 9.0% annually and continue being invested with the same rate of return during the retirement period” (Ahmad et al., 2022). The findings suggest that even those members of society fortunate enough to receive a formal pension from the state will need to find other sources to supplement their retirement wealth adequacy.

The Indonesian government therefore must keep working to enhance the coverage and adequacy of social pensions, while also facilitating and encouraging accumulation for the retirement protection of its current working population.

The evolution ahead

As the above research across our four markets demonstrates, the evolution of the traditional family structure has complicated the financial picture for modern-day families. Multigenerational households are now much more fragmented, with each generation choosing—to a varying degree—to live independently.

Budgeting for family needs, particularly when some family members are in old age, is now proving to be increasingly complicated; therefore, the response from individuals and the state must evolve to embrace the broader dispersion of the familial structure. The suggested approach would appear to be a combination of stronger compulsory defined contributory plans for those in the accumulation phase of retirement savings, as well as enhanced retirement planning literacy to educate people of all ages about the intrinsic human need for a comfortable life in retirement where people have both a reliable and secure source of income, as well as valuable and meaningful human social interactions.

1 Manulife Investment Management engages Professor Vivian Lou from the Sau Po Centre on Ageing at the University of Hong Kong in the capacity of consultant (consultancy fee incurred) for the Diverse Asia thought leadership projects. 2 The data in this article has been compiled and verified to the best of our knowledge, but no warranty is given as to the completeness, accuracy, or up-to-datedness of the information provided. 3 C&SD, HKSAR: C&SD: Table 5: Statistics on Domestic Households (censtatd.gov.hk). 4 Statistical Bureau, Taiwan. Retrieved from https://www.stat.gov.tw/public/Data/1112144316VT5YTOVB.pdf5 Khazanah Research Institute, 2018; The State of Households 2018: Different Realities. Kuala Lumpur: Khazanah Research Institute. 2020 census data retrieved from DOSM website6 2000-2015 data retrieved from www.bps.go.id. 2019 data cited from BPS-Statistics Indonesia (2020). Statistical Yearbook of Indonesia 2020. p.93, supported by United Nations, Department of Economic and Social Affairs, Population Division (2022). Database on Household Size and Composition 2022. UN DESA/POP/2022/DC/NO. 8. 7 Hong Kong: Census and Statistics Department, 2016, latest available data. Taiwan: Census data in 2020, latest available data. Malaysia: Fifth Population and Family Life Survey, 2014, latest available data. Indonesia: United Nations Department of Economic and Social Affairs, 2019. The review placed these factors into four distinct categories: demographics, such as age, gender, marital status, education, and ethnocultural background; needs and opportunities, including health, financial resources, and employment status; family structures, namely family composition, family relationship, and earlier family events; and cultural-contextual structures, including state policies and social norms.

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Calvin Chiu

Calvin Chiu, 

Head of Asia Retirement

Manulife Investment Management

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Elvin Tharm

Elvin Tharm, 

Senior Managing Director and Head of Asia Retirement Proposition, Strategy, and Transformation

Manulife Investment Management

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