How to position and administer GIAs

For advisors: Useful links, tips, and tools to help support your GIA business

Overview

For advisors: Need guidance with submitting GIA business? This page provides info on processing and  submitting GIA business, as well as helpful tips and links to more resources.

Why choose one investment option when you can choose two that work together so well? Offer your clients the combined strengths of guaranteed interest rates and segregated funds in one contract.

Available now with GIF Select InvestmentPlus and Manulife Private Investment Pools – MPIP Segregated Pools.


GIA processing

Looking for more information on processing GIA and DIA business? Visit the Manulife Investment Management Training Corner.

  • Click on the Job aids round icon in the middle of the screen to get step-by step how-tos:
    • Moving a GIC client to a GIA or DIA? Click the arrow beside the Online transactions heading and select the How to transfer from a legacy GIC to a GIA or DIA job aid.
    • New to using Online Transactions for deposits in GIA and DIA? Click the arrow beside the Online transactions heading and select the GIA & DIA deposits within Online Transactions job aid.
    • Want to create a GIC or GIA advance maturities report? Click the arrow beside the heading My Clients and select the Guaranteed Interest and Fixed Income Maturities Report job aid.

Submitting business

Online Transactions (OLT) –login required

Use OLT to process most of your GIA and DIA business transactions. It’s where you’ll always find the most current forms. The built-in prompts and In good order edits will help ensure a greater level of accuracy, meaning fewer follow-ups for missing information.

Once logged into OLT, select START. From there, select a transaction type from the applicable section stated below and you’ll be directed to the correct location within Online Transactions:

   
To set up a new GIA – go to the Investments section
  • Select New contract from the list of transactions.
  • Select Continue transaction to complete the application.

To deposit to an existing GIA or DIA – go to the Investments section

  • Select Deposit or Rate guarantee* from the list of transactions.
  • Enter the existing contract number and select Continue transaction to complete the deposit.

*Rate guarantees aren’t available for GIAs.

Transfer from a legacy GIC to a new or existing GIA or DIA contract

New GIA or DIA contract:

  • Go to Investments section.
  • Select New contract from the list of transactions.
  • Select Continue transaction to complete the application.
  • In the Deposit section, select Request transfer from Manulife GIC and continue completing the application.

Existing GIA or DIA contract:

  • Go to the GIA, DIA or combined GIA, DIA and segregated funds section.
  • Select Transfer Between Manulife Contracts (NN1577E) from the list of transactions.
  • Print the Transfer between Manulife Investments Contracts form (NN1577E) and submit to Manulife head office for processing. Important note: For transfers to an existing GIA or DIA, don’t complete the transfer form on OLT, as it doesn’t include all required information. You must use the Print version of the form found on OLT.
   

Getting started with Online Transactions?

If you’re an advisor in the Independent Advisor Channel, contact the Manulife Investment Management Customer Service Centre.

If you work with an MGA or a National Accounts firm, contact your back office.

More contact details and phone numbers available here:

Contact Us | Manulife Investment Management (manulifeim.com)

Not able to use Online Transactions?

Access paper applications through OLT.  Once on OLT, select Start.

For a GIA or DIA deposit in a new GIF Select InvestmentPlus or MPIP Segregated Pools contract,

  • Select the New contract transaction option in the Investment section. The Product field will be pre-populated as Segregated Funds; therefore, no action is required.
  • Select Print on the left side of the screen.
  • Select the applicable options from the drop down and click Print.
  • Once the document opens, save or print it as needed.

For a GIA or DIA deposit in an existing GIF Select InvestmentPlus or MPIP Segregated Pools contract,

  • Select the Deposit or Rate Guarantee* transaction option in the Investments section.
  • Select Print on the left side of screen.
  • Select the application options from the drop down and click Print.
  • Once the document opens, save or print it as needed.

*Rate guarantees are not available for GIAs.

For help with completing paper applications,

  • Login to Repsource here and go to Administration/Investments/GIF Select or MPIP Segregated Pools.
  • Select the In good order tab and refer to the material listed under Related links.

Fundserv

You can submit GIA and DIA transactions through Fundserv. Refer to the job aid in the Related materials section learn more about how to process different transactions.


Helpful tips

GIA surrender fees

Login to My Segregated Fund Book to view your client’s GIA surrender fees (Market Value Adjustment and Expense Recovery) shown in the DSC column. GIAs and DIA can be identified by referring to codes in the Fund column or GIA and DIA in the Load Type column.  To learn how to use My Segregated Fund Book, login to Manulife Investment Management’s Training Corner and view the Job aid in the Investments section.

Important reminders

You’ll need to provide clients investing in GIAs or a DIA with the applicable information folder and contract for the segregated funds contract they’re purchasing. These are available in the Related materials section below.

Moving a GIC client to a GIA or DIA? See Submitting business section above. Don’t submit instructions on the GIC renewal form – it won’t be accepted.


Rates


Related material